Frequently Asked Questions

We want your experience with OH Furnishings to be simple, transparent, and enjoyable. Below are answers to the most common questions customers have before, during, and after purchasing furniture from us.

If you don't see your question here, feel free to contact our support team and we’ll be happy to help.

Before You Purchase

What is OH Furnishings?
OH Furnishings is an online furniture retailer focused on offering beautiful, high-quality pieces designed to elevate your home. We partner with trusted manufacturers and logistics partners to bring premium furniture directly to your door.

How do I know if a piece will fit in my home?
We recommend measuring the intended space in your home before purchasing. Each product page includes detailed dimensions to help you determine whether the piece will fit comfortably in your room, through doorways, hallways, and staircases.

If you're unsure, our support team is happy to help review measurements with you before placing an order.

What areas do you deliver to?
OH Furnishings currently delivers to most locations within the continental United States. Delivery availability may vary depending on the product and logistics partner.

If you're unsure whether we can deliver to your location, contact us and we will gladly check for you.

Are the product photos accurate?
We work hard to display products as accurately as possible. However, colors may vary slightly depending on lighting, photography, and your device’s display settings.

Are your products assembled when they arrive?
Some pieces arrive fully assembled, while others require light assembly. When assembly is required, our White Glove Delivery service includes professional assembly so your furniture is ready to enjoy immediately.

Ordering & Payment

How do I place an order?
Simply browse our collection, select your item, and add it to your cart. From there, follow the checkout process to complete your purchase securely.

What payment methods do you accept?
We accept major payment methods including:

Credit cards
Debit cards
Secure online payment processors available at checkout

All transactions are processed securely.

Can I change or cancel my order?
Orders may be modified or canceled within a limited window after purchase before processing begins.

If you need to make changes, please contact us as soon as possible so we can assist you.

Learn more about these policies here.

Will I receive confirmation of my order?
Yes. Once your order is placed, you will receive a confirmation email containing your order details and receipt.

Shipping & Delivery

What is White Glove Delivery?
Our White Glove Delivery service is a premium delivery experience that includes:

In-home delivery
Delivery to the room of your choice
Carrying furniture up flights of stairs
Professional assembly (when required)
Removal of packaging materials

Eligible items will display Free White Glove Delivery on their product page.

How long does delivery take?
Delivery times vary depending on product availability and delivery location. Most orders are delivered within 1 to 3 weeks give or take after processing.

Once your item ships, the delivery team will contact you to schedule a delivery window.

Will the delivery team contact me before arriving?
Yes. Our delivery partner will reach out to schedule a convenient delivery appointment and provide a delivery window.

Do you deliver upstairs or to apartments?
Yes. Our White Glove Delivery service includes delivery up flights of stairs and into multi-level homes or apartments.

Returns, Damages, & Issues

What if my furniture arrives damaged?
If your item arrives damaged, please contact us as soon as possible with photos of the damage and packaging. We will work quickly to resolve the issue through repair, replacement, or another appropriate solution.

What if the product doesn't fit?
Customers are responsible for confirming that furniture can fit through entryways, hallways, staircases, and elevators before purchase.

If you are unsure, we strongly recommend measuring your space prior to ordering.

Can I return my furniture?
Return eligibility depends on the product and supplier policies. Typically, once delivery is approved and accepted, sales are file. If a return is approved, items must typically be unused and in their original condition, and in most cases, the customer will be responsible for return shipping costs.

Please contact us if you need assistance with a return request.

What if I need help after delivery?
We’re here to help even after your furniture arrives. If you have any concerns about your order, assembly, or product condition, our team will gladly assist.

Learn more about these policies here.

Product Care

How should I care for my furniture?
Furniture care instructions may vary depending on the material. In general we recommend:

Avoiding direct sunlight
Cleaning spills promptly
Using appropriate cleaners for the material
Avoiding harsh chemicals

Specific care instructions may be included with your product.

Customer Support

How do I contact OH Furnishings?
If you need assistance, you can contact our support team through the contact form on our website.

We aim to respond to all inquiries as quickly as possible.

Our Promise

At OH Furnishings, our goal is to make furnishing your home effortless—from the moment you start browsing to the moment your furniture is perfectly placed in your home.

OH Furnishings — Putting the “Oh!” in every room.