Delivery Options & Cost

Delivery options vary by product and are clearly displayed at checkout.

Standard Delivery – Rates Vary

Many smaller items ship via standard parcel or freight delivery depending on product size, packaging, and destination.

White Glove Delivery – Complimentary on Eligible Items

Select large furniture pieces include complimentary White Glove Delivery service.

White Glove Delivery may include:

  • Inside delivery
  • Room-of-choice placement
  • Basic assembly when applicable
  • Removal of packaging materials

White Glove Delivery is only available on eligible items and serviceable locations. Availability will be noted on the product page and at checkout.

Some remote areas, restricted-access locations, or specialty delivery situations may require additional delivery charges after order review.

Production & Lead Times

Many of our furniture pieces are made to order or produced in limited production runs.

Estimated lead times are listed on each product page and reflect our current best estimate at the time of purchase.

For made-to-order items:

  • Production typically requires approximately 1–2 weeks before shipment
  • Once completed, orders enter the delivery network for scheduling and final delivery
  • Transit and delivery scheduling may require an additional 1–2 weeks depending on customer location and delivery availability

Our customer support team may follow up within 1–2 business days after purchase to confirm production timelines, delivery details, access requirements, or any additional information needed to process the order successfully.

Shipping & Delivery Process

Once your order is prepared for shipment, you will receive a shipping confirmation email with additional delivery details.

For large furniture deliveries:

  • Orders are routed through regional delivery facilities before final delivery
  • Customers will be contacted to schedule a delivery appointment once the shipment reaches the local service area
  • Delivery windows are scheduled based on routing availability and geographic location

Please note that tracking availability for large furniture shipments may differ from standard parcel shipments and often updates once the order reaches the local delivery terminal.

Delivery Requirements & Property Access

To ensure a successful delivery, customers are responsible for verifying that all items will fit safely through:

  • Entryways
  • Hallways
  • Stairwells
  • Elevators
  • Interior turns and tight spaces

Customers must also ensure:

  • Clear and safe access to the delivery location
  • Adequate parking/loading access when applicable
  • Pets are secured during delivery
  • An adult (18+) is present during the scheduled appointment window

Standard White Glove deliveries generally include service up to two flights of stairs from the building entrance.

Additional charges may apply for:

  • Additional stair flights
  • Long carry distances
  • Elevator reservations or delays
  • Difficult or restricted access
  • Hoisting requirements
  • Remote delivery locations
  • Excessive waiting times
  • Rescheduled appointments
  • Storage fees
  • Customer-requested special handling services

If delivery conditions are determined to be unsafe or inaccessible at the time of arrival, delivery service may be postponed or refused until conditions are corrected. Additional delivery charges may apply for future attempts.

Delivery Appointments & Missed Deliveries

Delivery appointments are scheduled in advance and require customer confirmation.

If a delivery cannot be completed due to:

  • Customer unavailability
  • Missed appointments
  • Incomplete delivery preparation
  • Access limitations
  • Building restrictions
  • Failure to secure elevator reservations
  • Unsafe delivery conditions

Additional charges may apply, including but not limited to:

  • Redelivery fees
  • Storage fees
  • Return shipping charges
  • Additional labor or handling fees

Repeated failed delivery attempts may result in order cancellation and applicable return or restocking deductions.

Inspection Upon Delivery

Customers are responsible for inspecting all items at the time of delivery.

Please inspect:

  • Product condition
  • Upholstery
  • Finish
  • Packaging
  • Quantity of items received

Any visible damage, missing pieces, or concerns must be noted on the delivery receipt before signing.

Failure to document visible delivery damage at the time of delivery may affect eligibility for claims, replacements, or repair requests.

Once the delivery has been accepted and the delivery team departs, responsibility for the item transfers to the customer.

Remote & Special Delivery Areas

Certain zip codes, rural regions, islands, mountain areas, restricted-access communities, and other hard-to-reach locations may require additional delivery fees or extended transit timelines.

If special accommodations are required for delivery, we recommend contacting our support team before placing your order.

Delivery Delays

While we work hard to ensure timely delivery, OH Furnishings cannot guarantee exact delivery dates due to factors outside of our control, including:

  • Manufacturing delays
  • Carrier scheduling
  • Weather conditions
  • Traffic or routing delays
  • Regional service limitations
  • Supply chain disruptions

Delivery timelines provided at checkout are estimates and not guaranteed delivery dates.

Refused Deliveries

Orders refused after shipment for reasons unrelated to shipping damage or fulfillment error may be subject to:

  • Return freight charges
  • Redelivery charges
  • Storage fees
  • Applicable restocking fees

Made-to-order, custom, or special-order items may not be eligible for cancellation or return once production has begun.

 

OH Furnishings — Putting the “Oh!” in every room.