7-Day Return Window on Eligible Products

Return requests for eligible items must be initiated within 7 days of delivery and are subject to approval by our customer service team.

After 7 days from the confirmed delivery date, all sales are considered final.

Please note that not all items are eligible for return.

Return Eligibility

To qualify for an approved return or exchange:

  • The return request must be approved by our customer support team
  • Items must be unused, unassembled (if applicable), and in like-new condition
  • All original packaging, protective materials, hardware, manuals, and accessories must be retained
  • Items must be available for inspection if requested
  • The product must not show signs of wear, installation, misuse, modification, or damage after delivery

Customized, made-to-order, special-order, outlet, or final sale items may not qualify for return once production has begun or the order has shipped.

Return eligibility is determined solely at the discretion of Open House Furnishings.

Return Fees & Associated Costs

For all approved returns:

  • Return shipping and transportation costs are the responsibility of the customer
  • Original shipping and delivery charges are non-refundable
  • White Glove delivery charges, stair carry fees, assembly fees, storage fees, and specialty delivery charges are non-refundable once services have been scheduled or completed
  • A restocking fee will apply to all approved returns

Restocking fees vary based on:

  • Product category
  • Item condition
  • Packaging condition
  • Return logistics
  • Inspection outcome
  • Vendor return requirements

Applicable return deductions and estimated return costs will be disclosed during the return authorization process whenever possible.

If an item is returned damaged, improperly packaged, incomplete, or not in original condition, additional deductions may apply or the return may be denied.

White Glove & Large Item Returns

Large furniture items requiring freight or White Glove service may require:

  • Scheduled pickup appointments
  • Repackaging requirements
  • Additional labor handling
  • Specialty transportation coordination

Customers are responsible for ensuring the item is safely accessible for pickup in substantially the same condition and location as originally delivered.

Additional fees may apply for:

  • Stair carries
  • Long carries
  • Elevator delays
  • Remote locations
  • Failed pickup attempts
  • Storage
  • Restricted-access buildings
  • Customer scheduling delays

If a pickup cannot be completed due to customer preparation or access limitations, additional fees may apply before rescheduling.

Damage, Defects & Delivery Claims

If your item arrives damaged or with a manufacturer defect:

  • Any visible damage must be noted on the delivery receipt at the time of delivery
  • Customers must contact us within 48 hours of delivery
  • Photos of the packaging, product, labels, and damage must be provided
  • Items should not be discarded or fully assembled before the claim review process is completed

Open House Furnishings reserves the right to determine the appropriate resolution, which may include:

  • Replacement parts
  • Repair
  • Partial credit
  • Exchange
  • Replacement of the item

Failure to report shipping damage within the required timeframe may affect claim eligibility.

Unauthorized Returns

All returns must be authorized in writing by Open House Furnishings before being shipped back.

Unauthorized returns, refused deliveries, or returns sent without approval may:

  • Be refused
  • Be returned to sender
  • Receive partial reimbursement only
  • Incur additional shipping or storage charges

Order Cancellations

Orders may be canceled within 24 hours of placement provided:

  • Production has not begun
  • Inventory has not been allocated
  • The item has not shipped
  • Delivery scheduling has not started

Once an order enters production, processing, assembly, or shipment, cancellation may not be possible.

Made-to-order, custom, personalized, or special-order items are generally considered final sale once production begins.

No modifications or address changes may be guaranteed after an order has been submitted.

If cancellation is approved after payment processing or fulfillment preparation has begun, administrative, merchant processing, or handling deductions may apply.

Please contact us as soon as possible if you need assistance with a cancellation request.

Final Sale Items

Items marked as:

  • Final Sale
  • Clearance
  • Outlet
  • Closeout
  • Custom
  • Made-to-Order
  • Special Order

are not eligible for return or exchange except in cases of verified shipping damage or manufacturer defect.

The following do not qualify as valid return reasons for final sale items:

  • Buyer’s remorse
  • Color variation
  • Comfort preference
  • Wood grain variation
  • Natural material variation
  • Fit or size preference
  • Delivery access limitations
  • Change of mind

Refused Deliveries

Orders refused at delivery for reasons unrelated to verified damage or shipping error may be treated as an unauthorized return and may incur:

  • Return freight charges
  • Redelivery fees
  • Storage fees
  • Vendor penalties
  • Restocking fees
  • White Glove service charges

These deductions may be withheld from any approved refund.

Policy Abuse & Fraud Prevention

Open House Furnishings reserves the right to:

  • Refuse service
  • Limit return privileges
  • Cancel orders
  • Deny refunds or exchanges

In cases involving suspected:

  • Fraudulent activity
  • Chargeback abuse
  • Excessive returns
  • False claims
  • Reseller abuse
  • Policy manipulation

Questions?

If you have any questions about shipping, delivery, returns, or eligibility before ordering, please contact us: support@ohfurnishings.com

 

OH Furnishings — Putting the “Oh!” in every room.