7-Day Return Window on Select Products
All return requests on eligible products must be initiated within 7 days of delivery, upon approval of our customer service team.

After 7 days, all sales are final.

Return Eligibility

  • Items eligible for return or exchange must be approved by the customer service team
  • Items must be unused, unassembled (if applicable), and in like-new condition
  • Original packaging must be retained for any authorized return
  • Customized or made-to-order items may be subject to additional restrictions

Return eligibility is subject to approval.

Return Fees & Costs

  • Return shipping and handling costs are the customer’s responsibility
  • A restocking fee will apply to all approved returns
  • Original delivery fees (including White Glove Delivery, if applicable) are non-refundable

Restocking fees vary by item type and condition and will be disclosed during the return authorization process.

Damage or Defects
If your item arrives damaged or with a manufacturer defect:

  • Damage must be noted at delivery
  • Contact us within 48 hours with photos and details

We will review the issue and determine the appropriate resolution, which may include repair, replacement parts, or replacement of the item.

Unauthorized Returns
Returns must be authorized by Open House Furnishings prior to shipment. Unauthorized returns may not be accepted or refunded.

Cancellations
Orders may be canceled within 24 hours of placement, provided production has not begun.  No modifications to the order may be made once the order has been placed.

Once an order has entered production, shipped, or been assembled, cancellation may not be possible. Customized or made-to-order items may be considered final sale once production begins.

Please contact us as soon as possible if you need to request a cancellation or change.

Final Sale Items
Items marked as Final Sale, Outlet, or Clearance are not eligible for return or exchange except in cases of documented shipping damage or manufacturer defect.

Fit issues, access limitations, or preference changes do not qualify as grounds for return on final sale items.

Policy Abuse & Fraud
Open House Furnishings reserves the right to refuse service, returns, or exchanges in cases of suspected policy abuse, excessive returns, or fraudulent activity.

Questions?
If you have any questions about shipping, delivery, returns, or eligibility before ordering, please contact us: support@ohfurnishings.com

 

OH Furnishings — Putting the “Oh!” in every room.